4/17/14

Customer Service

I think Rob and I have spent a total of two and a half hours on the phone, trying to get internet back.  Whatever it is, it happened between 6 am and 8 am, day before yesterday.  And they cannot figure it out.  So, I'm at home tomorrow morning to wait for the repairman to show.  Yay, me...

Fortunately, we have insurance on our wiring, so it's not going to cost us anything.

Rob is so good at customer service.  The time I spent yesterday morning was polite and when I got frustrated, I thanked the guy and got off the phone.  Then, Rob kicked in and I listened to him talk to a lady for at least an hour last night and they joked and laughed and talked like they were old friends.  And, when they were done, he asked her to transfer him to her manager, so he could tell what a great job the rep had done. 

I wish I was like that.  I get frustrated and can't just keep trying things over and over to try to solve the problem. 

He's my customer service hero.

Yes, I'm quilting.  And, no, I can't upload pictures.  But, you're going to be surprised to see how far it's gotten in very little time.  Last night, Sydney and I were talking about it. 

Okay, so even as I write that, I am astounded.  Suddenly she's gotten so easy to get along with and so happy and jolly.  And, interested in me and what I have going on.  What's wrong?  Who is she and what has she done with my surly, grumpy teen that just wants to be left alone? 

And, can she stay?  We don't really need that surly grumpy one back.  We're happy with the substitution, so if aliens have abducted her and replaced her with a pleasant clone, we're good with that, okay?  No take-backs!

Anyway, we were talking about what I was going to quilt around the house and she had the perfect idea.  It might have been her first ever perfect design idea. 

It brought a tear to my eye.

She and I are both off tomorrow.  She wailed "Nooooooo!" when she found out we could spend the whole day together.  She has vowed to lock herself in her room and only come out to tell me when she is hungry. 

Fat lotta good that will do her.  I'm off, too!

Everybody have a great Thursday.  My boss's big meeting is this afternoon; the one we've all been getting ready for.  Hopefully, next week, we'll get to some "normal" at work, whatever that is.

Be well and I hope to have internet back tomorrow.  Me?  I plan to spend my day off putting together a shirt I cut out a month ago.

Lane